PRIVACY POLICY – GreaTech USA

www.greatechusa.com

Effective date: 7th January 2021

Last updated: 23rd January 2026

  1. Introduction and Scope

This Privacy Policy explains how GreaTech USA (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website, products, and related services.

This Privacy Policy applies to personal information collected from visitors to our website, customers who purchase our products, individuals who register product warranties, participants in our VIP or promotional programs, and individuals who contact us for customer support or other inquiries.

By accessing or using the website, submitting personal information, or interacting with the Company in any manner covered by this Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, you should not access the website or provide personal information to the Company.

 

  1. Who We Are

GreaTech USA is a United States based consumer electronics brand engaged in the sale of portable chargers, power banks, and related products through its website.

For purposes of applicable privacy and data protection laws, GreaTech USA acts as the data controller with respect to the personal information described in this Privacy Policy.

  • Contact Details:
    Email: support@greatechusa.com
    Business Address: 1315 40th St, Brooklyn, NY 11218.

All privacy related inquiries, requests, or concerns should be directed to the contact information above.

 

  1. Information We Collect

The Company collects personal information through a variety of sources, including information provided directly by you, information collected automatically when you use the website, and information received through service providers assisting in website operation, order fulfillment, and customer support.

The types of personal information we collect depend on how you interact with the Company and may include identifiers, contact information, commercial information, internet or device information, and communications content.

We do not knowingly collect sensitive personal information unless required for a specific purpose and permitted by applicable law.

 

  1. Information You Provide Directly

We collect personal information that you voluntarily provide to us, including but not limited to the following:

  • Contact information such as your name, email address, mailing address, and phone number
  • Account or order information when you purchase products through the website
  • Warranty registration information, including product model details and proof of purchase
  • Information submitted through contact forms or customer support communications
  • Information provided when subscribing to marketing communications or VIP programs
  • Any other information you choose to submit to the Company

You are responsible for ensuring that the information you provide is accurate, complete, and up to date. Providing false or misleading information may affect our ability to provide services or support.

 

  1. Information Collected Automatically

When you access or use the website, certain information may be collected automatically through technical means, including:

  • Internet Protocol address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, links clicked, and time spent on the website
  • Referring or exit pages
  • General location information derived from IP address

This information is used to operate and improve the website, analyze usage trends, maintain security, and ensure the proper functioning of our services.

 

  1. Cookies and Tracking Technologies

The website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support essential functionality.

Cookies are small text files placed on your device that allow the website to recognize your browser and remember certain information. We may use the following categories of cookies:

  • Essential cookies necessary for website operation
  • Functional cookies that remember user preferences
  • Analytics cookies used to understand how visitors interact with the website

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of parts of the website.

 

  1. Payment Information

All payments made through the website are processed by third party payment processors. The Company does not store or directly process full payment card numbers or sensitive financial information.

Payment processors may collect and process personal information in accordance with their own privacy policies and security practices. We encourage you to review the privacy policies of any payment processor used during checkout.

The Company receives limited transaction related information necessary to confirm payment status, fulfill orders, and provide customer support.

 

  1. How We Use Personal Information

The Company uses personal information for legitimate business and operational purposes, including:

  • To process and fulfill orders, payments, and deliveries
  • To provide customer support and respond to inquiries
  • To administer warranty registrations and warranty claims
  • To operate, maintain, and improve the website and related services
  • To communicate with you regarding orders, products, updates, or service related notices
  • To send marketing or promotional communications where permitted by law
  • To detect, prevent, and investigate fraud, abuse, or security incidents
  • To comply with legal obligations and enforce applicable terms and policies

We do not use personal information for purposes that are incompatible with those described in this Privacy Policy without providing notice or obtaining consent where required by law.

 

  1. Legal Bases for Processing

Where required under applicable privacy laws, the Company relies on one or more of the following legal bases to process personal information:

  • Performance of a contract, including processing orders and providing products or services you request
  • Compliance with legal or regulatory obligations
  • Legitimate business interests, such as improving our services, preventing fraud, and securing our systems
  • Your consent, where required for specific processing activities such as marketing communications

Where processing is based on consent, you may withdraw such consent at any time, subject to legal or contractual restrictions.

 

  1. Marketing Communications

If you subscribe to marketing communications, VIP programs, or promotional updates, the Company may send you emails or other communications relating to products, offers, or news.

You may opt out of marketing communications at any time by using the unsubscribe link included in such messages or by contacting us directly. Opting out of marketing communications does not affect transactional or service related communications, such as order confirmations or warranty notifications.

The Company does not engage in unsolicited marketing communications in violation of applicable law.

 

  1. How We Share Personal Information

The Company may share personal information with third parties only as necessary to operate its business and provide services, including:

  • Payment processors for transaction processing
  • Shipping and logistics providers for order fulfillment
  • Technology and hosting providers supporting website operation
  • Analytics and performance service providers
  • Professional advisors, including legal and accounting services
  • Government or regulatory authorities where disclosure is required by law

All service providers are authorized to use personal information only as necessary to perform services on our behalf and are subject to confidentiality and data protection obligations where required by law.

 

  1. No Sale of Personal Information

The Company does not sell, rent, or trade personal information to third parties for monetary consideration.

We do not engage in targeted advertising practices that constitute a sale or sharing of personal information under applicable United States privacy laws. If this practice changes in the future, we will update this Privacy Policy accordingly and provide any required notices or opt-out mechanisms.

 

  1. Data Retention

The Company retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing transactions and providing customer support
  • Administering warranties and resolving disputes
  • Complying with legal, accounting, or regulatory requirements
  • Enforcing agreements and protecting legal rights

Retention periods may vary depending on the type of information and applicable legal obligations. When personal information is no longer required, it is securely deleted or anonymized in accordance with reasonable data retention practices.

 

  1. Data Security Measures

The Company implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Such measures may include access controls, encryption, secure hosting environments, and internal policies governing data handling. Despite these efforts, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security of personal information.

You are encouraged to take appropriate precautions to protect your personal information, including safeguarding account credentials and using secure devices and networks.

 

  1. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information, subject to legal exceptions
  • Request restriction or limitation of certain processing activities
  • Object to certain uses of personal information
  • Request a copy of your personal information in a portable format, where applicable

To exercise any of these rights, you may contact us using the details provided in Section 20. We may require verification of your identity before processing your request, as permitted or required by law.

 

  1. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act and similar laws in other states.

Subject to applicable law, these rights may include:

  • The right to know what categories of personal information are collected and how they are used
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of certain data processing activities, if applicable
  • The right not to be discriminated against for exercising privacy rights

The Company does not sell personal information and does not engage in practices that require an opt out of sale or sharing under applicable U.S. state privacy laws. Requests to exercise state specific privacy rights may be submitted using the contact information in Section 20.

 

  1. Children’s Privacy

The website and products are not intended for use by children under the age of thirteen (13). The Company does not knowingly collect personal information from children under this age.

If we become aware that personal information has been collected from a child under thirteen without appropriate parental consent, we will take reasonable steps to delete such information as required by law. Parents or guardians who believe that a child has provided personal information may contact us for assistance.

 

  1. International Data Processing

The Company is based in the United States, and personal information collected through the website is processed and stored in the United States or other jurisdictions where service providers operate.

If you access the website from outside the United States, you acknowledge that your personal information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction. By using the website and providing personal information, you consent to such transfers to the extent permitted by applicable law.

 

  1. Changes to This Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs.

Any changes will become effective upon posting the updated Privacy Policy on the website, with the effective date revised accordingly. Your continued use of the website or services after such changes constitutes acceptance of the updated Privacy Policy.

 

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the Company’s data practices, you may contact us at:

  • Email: support@greatechusa.com
    Business Address:
    1315 40th St, Brooklyn, NY 11218.

We will respond to privacy related inquiries within a reasonable timeframe in accordance with applicable law.