SHIPPING & DELIVERY POLICY

Website: www.greatechusa.com

Effective date: 7th January 2021

Last updated: 23rd January 2026

  1. Overview

This Shipping & Delivery Policy explains how GreaTech USA handles order fulfillment, shipping, delivery timelines, and related matters for products purchased through our website.

This Policy applies to all orders placed directly through www.greatechusa.com and forms part of the contractual framework between you and GreaTech USA. Capitalized terms not defined in this Policy have the meanings given in our Terms and Conditions.

 

  1. Shipping Locations

2.1 United States Only

We currently ship products exclusively within the United States. We do not offer international shipping unless expressly stated otherwise in writing.

Orders placed with delivery addresses outside the United States may be cancelled at the Company’s discretion.

  1. Shipping Costs

3.1 Free Shipping

Standard shipping within the United States is provided free of charge, unless otherwise indicated at checkout or in a specific promotional offer.

Any additional services or expedited shipping options, if offered, may be subject to additional charges clearly disclosed at the time of purchase.

 

  1. Order Processing

4.1 Processing Time

Orders are typically processed within a reasonable timeframe after payment confirmation. Processing times may vary due to order volume, product availability, verification requirements, or operational factors.

Orders are not processed, shipped, or delivered on weekends or public holidays unless expressly stated.

4.2 Order Confirmation

Once an order is placed, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order or guarantee shipment.

 

  1. Shipping Methods and Carriers

The Company uses third-party shipping carriers to deliver products. Carrier selection and shipping method are determined by the Company unless otherwise specified at checkout.

We do not control carrier operations and are not responsible for carrier delays, service interruptions, or delivery errors beyond our reasonable control.

 

  1. Delivery Estimates

6.1 Estimated Delivery Times

Any delivery dates or timeframes displayed on the website or communicated to you are estimates only and are not guaranteed.

Delivery delays may occur due to factors including weather conditions, carrier delays, supply chain disruptions, incorrect address information, or events beyond the Company’s reasonable control.

6.2 No Guaranteed Delivery Dates

The Company does not guarantee delivery by a specific date or time unless expressly agreed in writing.

 

  1. Shipping Confirmation and Tracking

Where available, shipping confirmation and tracking information will be provided once an order has been dispatched.

It is your responsibility to monitor tracking updates and ensure availability to receive the delivery.

 

  1. Address Accuracy

8.1 Customer Responsibility

You are responsible for providing accurate and complete shipping information at checkout. The Company is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address information.

8.2 Address Changes

Address changes may not be possible once an order has been processed or shipped. Requests to modify shipping details must be submitted promptly and are subject to availability.

 

  1. Failed or Refused Deliveries

If a delivery is unsuccessful due to incorrect address information, refusal of delivery, or failure to receive the package, the Company may, at its discretion:

  • Reship the order, subject to additional shipping charges
  • Cancel the order and issue a refund minus any applicable shipping or handling costs

 

  1. Risk of Loss

Risk of loss or damage to products passes to you upon delivery to the carrier, unless otherwise required by applicable law.

You are responsible for filing any claims with the carrier for lost or damaged shipments. The Company may provide reasonable assistance in such cases where appropriate.

 

  1. Damaged or Missing Shipments

If your order arrives damaged or appears to be missing items, you must notify us within a reasonable timeframe after delivery and provide supporting documentation, including photographs if requested.

Claims submitted outside a reasonable timeframe may not be eligible for resolution.

 

  1. Shipping Delays and Force Majeure

The Company shall not be liable for shipping delays caused by events beyond its reasonable control, including natural disasters, carrier disruptions, labor disputes, governmental actions, or supply chain interruptions.

 

  1. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will become effective upon posting on the website, with the effective date updated accordingly.

 

  1. Contact Information

For shipping or delivery related inquiries, please contact:

  • Email: support@greatechusa.com
    Business Address:
    1315 40th St, Brooklyn, NY 11218.